1. Please contact us at About. You will need to login using your Email and Order ID.
2. You may also send email to Support (please add @OCBTea.com).
3. Or you may call
+86-13888888888 during our office hours (9am to 6pm HKT/GMT+8, Monday through Friday).
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We ALWAYS reply emails.
Please check your Spam Inbox if you do not receive a response within 2
business days. Our customer service department is off-duty on Saturday